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Refund Policy

Last Updated: November 16, 2025

1. Introduction

Thank you for shopping at \TheWhiteWolfBooks. We appreciate your business and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds are processed. Our goal is to make the refund process as simple and transparent as possible.

2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

  • You must request a refund within \30 days of the purchase date.

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • You must provide a receipt or proof of purchase.

Items that are returned damaged, used, or not in their original condition may not be eligible for a full refund. We reserve the right to issue a partial refund or deny the refund request if the returned item does not meet these criteria.

3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Email our customer service team at \Casey-JaneGregory@TheWhiteWolfBooks.co.uk with your order number and the reason for your return.

  2. Receive Return Authorization: We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.

  3. Ship the Item: Securely package the item and include the RMA number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  4. Inspection and Approval: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  5. Refund Issuance: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within \7-10 business days.

4. Non-Refundable Items

Certain types of items cannot be returned or refunded. These include:

  • Gift cards

  • Downloadable software products or digital goods

  • Sale or clearance items (these are final sale)

  • Personalized or custom-made items

Please check the product description carefully to see if an item is non-refundable before making a purchase.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at \Casey-JaneGregory@TheWhiteWolfBooks.co.uk. We will provide instructions for returning the damaged item and shipping a replacement. Depending on your location, the time it may take for your exchanged product to reach you may vary.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please follow these steps:

  • First, check your bank account or credit card statement again.

  • Next, contact your credit card company or bank. It may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund, please contact us at \Casey-JaneGregory@TheWhiteWolfBooks.co.uk.

7. Contact Information

If you have any questions about our Refund Policy, please feel free to contact us. Our customer service team is here to help.

\TheWhiteWolfBooks
\Casey-JaneGregory@TheWhiteWolfBooks.co.uk

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