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Shipping Policy

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Last Updated: November 16, 2025

1. Introduction

Thank you for shopping with us. This Shipping Policy outlines our procedures and guidelines for shipping and delivery. We are committed to delivering your order accurately, in good condition, and on time. Please read this policy carefully to understand how we handle the shipping of your purchases.

2. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on the weight of your order and your location.

  • Standard Shipping: Our most economical option. Delivery times vary by destination.

  • Expedited Shipping: A faster delivery option for a nominal additional fee.

All shipping charges, including any applicable taxes, will be clearly displayed at checkout before you finalize your order.

3. Delivery Timeframes

Delivery timeframes are estimated and begin from the date of shipment, not the date of order. We process orders within 1-2 business days.

  • Domestic Orders:

    • Standard Shipping: Typically arrives within 5-7 business days.

    • Expedited Shipping: Typically arrives within 2-3 business days.

  • Business Days: Our shipping operations run Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Please note that these are estimated delivery times. Delays can occur due to weather, carrier issues, or other unforeseen circumstances.

4. International Shipping

We are pleased to offer international shipping to select countries. International shipping costs and delivery times vary significantly by destination.

  • Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs processing fees, which are levied once the shipment reaches your country. The recipient of the shipment is responsible for all such fees. We have no control over these charges and cannot predict what they may be.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package's journey through the carrier's website. Please allow up to 48 hours for the tracking information to become available.

6. Shipping Restrictions

  • P.O. Boxes: Some carriers may not deliver to P.O. Box addresses. Please provide a physical street address to ensure timely delivery.

  • Restricted Locations: We may be unable to ship to certain remote or military addresses. If we are unable to ship to your address, we will notify you promptly.

7. Lost or Damaged Items

We take great care in packaging our products to ensure they arrive in perfect condition.

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged product. We will work with you to arrange a replacement or refund.

  • Lost Items: If your order has not arrived within the estimated delivery timeframe and tracking information shows no updates, please contact us. We will initiate an investigation with the carrier to locate your package.

8. Contact Information

If you have any questions or concerns about our Shipping Policy or your order, please do not hesitate to contact our customer service team.

TheWhiteWolfBooks
Casey-JaneGregory@TheWhiteWolfBooks.co.uk

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